Contact the Kaiyun team
Kaiyun Anxin Sports Goods Co., Ltd. Headquarters Address: No. 88 Century Avenue, Pudong New Area, Shanghai China
Get directionsCustomer service hotline: 400-987-6543 Sales inquiry: 010-1234-5678 Technical support: 021-8765-4321
Call nowWe'd love to hear from you! Please fill out the contact form below, and we will get back to you as soon as possible on working days.
Find answers to your common questions about Kaiyun products and services here.
VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.
We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.
We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.
Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.